Privacy Policy
Last updated: 25 June 2026
Calm Little Moments respects your privacy and is committed to handling personal information carefully, fairly and transparently.
This policy explains what personal information may be collected when you visit www.calmlittlemoments.co.uk, contact Calm Little Moments or use the website.
Calm Little Moments is the business responsible for personal information handled independently through this website.
CONTACT DETAILS
Email: hello@calmlittlemoments.co.uk
Website: www.calmlittlemoments.co.uk
You can also use the contact form on the Contact Us page.
INFORMATION COLLECTED
Information you provide
When you use the contact form or contact Calm Little Moments by email, the following information may be received:
• your name
• your email address
• the contents of your message
• any other information you choose to provide
Please do not submit children’s names, photographs, medical information, diagnostic reports, school records or other sensitive personal information.
This information is not required to ask a question about a Calm Little Moments resource.
Website and technical information
The website is hosted and managed using IONOS.
IONOS SiteAnalytics may collect limited technical information about visits to the website, including:
• the page or file requested
• the website from which a visitor arrived
• browser type and version
• operating system
• type of device
• time of access
• an anonymised version of the visitor’s IP address
IONOS SiteAnalytics does not use cookies. IP addresses are anonymised directly after transmission and are not used by Calm Little Moments to identify individual visitors.
HOW INFORMATION IS USED
Personal information may be used to:
• respond to enquiries and messages
• provide information about Calm Little Moments resources
• help resolve questions about downloads or product access
• administer and protect the website
• understand general website usage
• prevent misuse, fraud or security problems
• comply with legal or regulatory obligations
• establish, exercise or defend legal rights where necessary
LAWFUL BASES
Information is processed only where there is an appropriate lawful basis.
Depending on the circumstances, this may include:
• taking steps at your request before a purchase or providing support connected with a purchase
• the legitimate interests of responding to enquiries and operating, improving and protecting the website
• compliance with a legal obligation
• consent, where consent has been specifically requested
MARKETING
Using the contact form or purchasing a product through Etsy does not subscribe you to a mailing list.
Contact details received through the website will not be used to send newsletters, advertising or promotional emails unless you have separately and clearly agreed to receive them.
Calm Little Moments does not sell personal information to advertisers or other businesses.
CHILDREN’S INFORMATION
Calm Little Moments creates resources for adults to use when supporting children. The website, contact form and Etsy shop should be used and managed by adults.
Calm Little Moments does not knowingly request or collect personal information directly from children.
If information about a child is submitted unintentionally, it will not be used for marketing, profiling or product development and will be deleted when it is no longer reasonably needed to respond to the enquiry.
AI TOOLS
Calm Little Moments resources may be created with assistance from AI tools, as disclosed in relevant product information.
Names, email addresses, contact-form messages and other personal information submitted through the website are not intentionally entered into AI generators for product creation, customer profiling or marketing.
SOCIAL MEDIA AND EXTERNAL WEBSITES
The website contains links to external services, including Etsy, Instagram, Facebook, Pinterest, TikTok and YouTube.
These are ordinary external links. Calm Little Moments does not currently use Meta Pixel, Pinterest Tag, TikTok Pixel, Google Analytics or similar advertising-tracking tools on the website.
When you follow an external link, the destination service may collect and process information under its own privacy policy. Calm Little Moments is not responsible for the privacy practices or content of external websites.
PURCHASES THROUGH ETSY
Products are currently purchased and downloaded through the CalmLittleMomentsUK Etsy shop.
The Calm Little Moments website does not independently collect payment-card details, process Etsy payments or deliver purchased files.
Etsy processes account, order, payment and download information under Etsy’s own privacy policies and platform terms.
SHARING INFORMATION
Personal information may be shared only where reasonably necessary with:
• IONOS, which provides website hosting, email and technical services
• professional advisers or service providers assisting with essential legal, accounting, security or technical matters
• public authorities where disclosure is required by law
• appropriate parties where necessary to prevent fraud, resolve disputes or protect legal rights
Only information reasonably required for the relevant purpose will be shared.
Where a service provider processes information outside the United Kingdom, appropriate legal safeguards will be relied upon where required.
HOW LONG INFORMATION IS KEPT
Contact-form submissions and customer-service emails will normally be kept for no longer than two years after the enquiry has been resolved.
Information may be kept for longer where reasonably necessary to:
• comply with a legal, tax or regulatory obligation
• resolve a continuing dispute
• prevent fraud or misuse
• establish, exercise or defend a legal claim
Information that is no longer needed will be deleted or securely disposed of where reasonably practicable.
Technical and anonymised website information is retained in accordance with the settings and retention arrangements of the IONOS platform.
SECURITY
Reasonable steps are taken to protect personal information from loss, misuse, unauthorised access or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure. Please avoid sending unnecessary confidential or sensitive information through the contact form or ordinary email.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to personal information held about you
• ask for inaccurate or incomplete information to be corrected
• request deletion of your information
• request restriction of how your information is used
• object to certain uses of your information
• request a portable copy of information you have provided
• withdraw consent where processing is based on consent
These rights are not absolute. Information may sometimes need to be retained to comply with legal obligations or establish, exercise or defend legal rights.
To make a request, email:
You will not normally be charged for exercising your data protection rights. Information may be requested to confirm your identity before a request is completed.
COMPLAINTS
Please contact Calm Little Moments first if you have a concern about how your personal information has been handled.
You also have the right to complain to the Information Commissioner’s Office, the independent UK authority responsible for data protection.
CHANGES TO THIS POLICY
This policy may be updated if the website, services, technology or legal responsibilities of Calm Little Moments change.
The latest version will be published on this page with an updated date.